Privacy Policy
Effective Date: May 30, 2025
Introduction
Generate Nexus ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our nexus letter writing service.
Information We Collect
Personal Information
When you use our service, we collect the following information:
- Contact Information: Name, email address, phone number
- Military Service Information: Branch of service, service dates, rank/MOS, deployment locations
- Medical Condition Information: Current conditions, diagnosis dates, symptom descriptions, treatment history
- Claim Information: Details about your VA claim, past exams, and related documentation
Usage Information
We may collect information about how you interact with our service, including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our service
- Referring website addresses
How We Use Your Information
We use your information solely for the following purposes:
- Service Delivery: To create and deliver your personalized nexus letter
- Customer Support: To respond to your inquiries and provide assistance
- Service Improvement: To enhance our service quality and user experience
- Legal Compliance: To comply with applicable laws and regulations
Communication
We may contact you via:
- Email for service updates, delivery notifications, and customer support
- Phone for urgent matters or clarification on your case
- Automated messages and AI-generated content for service-related communications
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: With trusted third parties who assist us in operating our service (subject to confidentiality agreements)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfer: In the event of a merger, acquisition, or sale of our business assets
Data Security
We implement reasonable security measures to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Secure servers and databases
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
Data Retention
We retain your personal information only as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
Typically, we retain your information for 7 years after service completion for business and legal purposes.
Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@generatenexus.com.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.
Third-Party Links
Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@generatenexus.com
- Address: Generate Nexus, LLC
This privacy policy was last updated on May 30, 2025.